The Ones Behind the Curtain:
meet our marketing team
InTouch Practice Communications is not your average marketing agency, and our staff is not your average marketing staff. We love developing top-notch marketing products that help veterinarians, and we’re pretty darn good at it, too. Our marketing team members have decades of combined experience in the veterinary and marketing industry, and they all share the same goal of helping our clients to succeed. You can learn more about them—and their alter egos—below.
Katie began what would become InTouch Practice Communications from her dining room table in 1995. She now leads the InTouch team of marketing professionals, helping veterinarians effectively reach pet owners in their communities. Katie lives in Northwest Indiana with her family.
You might not recognize her face, but chances are, you know popular country songs that were inspired by Katie. Having been born and raised in Nashville, Katie grew up working the country music circuit with many of today’s popular singer/songwriters. It wasn’t until she received a CMA award this year for “Stuck with You Like Gum on My Shoe” that she realized collectively, she has spent five weeks at #1 on the country music charts! Katie is honored to be an inspiration to the country music community and gladly displays the trophy in her basement bar.
Country Music Superstar
Senior Vice President
Bill is a founding owner of InTouch Practice Communications and has, for the past 22 years, enjoyed helping over 6,000 practices educate their clients and share their messages. He has a Bachelor of Arts degree in communications from Western Illinois University, is a former United States Marine, sits on the board of directors for VetPartners, and is a graduate of the Veterinary Management Institute at Purdue. Bill and his family live in the Chicago suburb of Schererville, IN, where he remains active in the Marine Corps veterans’ community, loves his WORLD CHAMPION Chicago Cubs, and spends way too much time learning about digital marketing!
Having been trusted at a young age with the names of Kentucky Fried Chicken’s 11 herbs and spices, and never revealing the secret, Bill proved to be a trustworthy young man. He leveraged this experience into a career in global recipe security. Midnight meetings, truth serums, and disguises were everyday occurrences in Bill’s “pre-InTouch” life. As a globe-trotting, undercover operative in the Central Intelligence Agency’s elite Recipe Protection Division (RPD), Bill spent many years dodging bullets and evading intelligence officers while insuring the secrecy of society’s favorites like McDonald’s secret Big Mac sauce, Dr. Pepper, Bush’s Baked Beans, as well as his favorite, KFC. Today Bill continues to guard our secrets but spends most of his time developing and lecturing about veterinary medicine’s most effective marketing solutions!
Secret Recipe Protector
Christen received her degree in psychology from Purdue University. She worked multiple jobs while completing her degree and has always found herself playing an integral role in customer service. When she’s not meeting with clients, you can find her meeting with the team discussing ways to improve processes and new ways to stay “in touch” with our clients. In her spare time, Christen loves to go for walks with her dog, Sadie, or work on puzzles while watching her favorite shows on Netflix. She also recently completed her first 5K and hopes to cross the finish line at her first 10K in 2017!
Christen went through a 10-year period without speaking, which led to her career as the top performer at The Mime Company (TMC) in Chicago. Playing various roles for TMC, she earned multiple awards and quickly became an icon for the miming community. After a dangerous leap in her last performance, Orpheus and Eurydice, she took a hard fall that led to the end of her career with TMC. Christen now looks forward to the launch of her upcoming autobiography, “From My Mind, Through My Mime,” in which she talks about what it was like to live a life full of expression without speaking.
Technician, Social Media
Amanda is a graduate of Saint Joseph’s College of Rensselaer, IN, with a degree in mass communication. She has several cats (some live indoors, and some are feral and hang out on her porch) that are all named after TV show detectives. In her spare time, she enjoys trivia and dominating the “Name That Tune” app “SongPop.”
Amanda is a criminal-fighting machine with a heart of gold. With years of experience, she and her cats have formed a dynamic team to take down the bad guys in a timely fashion. Her base is full of cat detectives that are always on the hunt. She and her cat detective team have received numerous awards for their great teamwork.
Ashley graduated in 2011 with a Bachelor of Fine Arts degree from Columbia College in Chicago, with a focus on advertising and graphic design. She has worked at InTouch since the fall of 2015, and she couldn’t be happier to be part of such a wonderful organization! She currently resides in her hometown of Griffith, IN, with her husband, Tim, and her very dog-like kitten. On weekends, you can find Ashley at flea markets, thrift stores, and estate sales, shopping for treasures to stock her online store, which features vintage decor and housewares.
Ashley was born in a small, electricity-free cabin in the mountains of Montana. She grew up tending to the goats and chickens, and became very fond of woodworking. When she wasn’t taking care of her nine younger siblings, she liked to go out and find a quiet spot amongst the tall trees to daydream of the big city. She secretly wanted to act on Broadway. One misty morning, Ashley hopped aboard an eastbound freight train. Unfortunately, she was caught and thrown out near Schererville, IN, which happens to be the home of InTouch Practice Communications. The rest is history!
Big City Dreamer
Before joining the InTouch team, Caitlin spent multiple years as a writer/editor for an online media company. She loves running, yoga, video games, cooking, paper crafts, and high-fives. She has three spoiled pets: a boxer named Baxter and two DSH cats named Dip and Dot (like the delicious ice cream).
Before joining the InTouch team, Caitlin was a world-renowned beatboxer. You may know her by her stage name, “C-Note VanSlam.” As a child, she had a speech impediment that kept her from saying the letters “s” and “p,” but with the help of her family and friends, and listening to the vocal prowess of the great Biz Markie (The Inhuman Orchestra), Rahzel, and Doug E. Fresh, she bravely took to the underground beatboxing circuit when she was 15. She even competed at the Beatbox Battle World Championship from 2010 to 2015 and brought home a gold medal every year. In her free time, Caitlin enjoys origami, cross country skiing, and playing mahjong.
Evelyn is a project manager with InTouch Practice Communications, an alumnus of Indiana University, and a vocal proponent of Android devices. She is also the proud mama of a corgi, a German shepherd, and now a human pup named Riddick.
Born to an Irish ship captain and a gypsy maid, Evelyn was abandoned in a field in America’s heartland at the tender age of 2. Found and raised by kindly alpaca farmers in a sleepy community, she was well-cared for and loved. However, craving for more than what her hometown could provide, she set out for the wilds of Northwest Indiana, and started her life at InTouch Practice Communications.
James graduated from Purdue University in 2012, with a master’s degree in science and a focus in computer graphics technology. Before joining InTouch, he taught classes at the college level that focused mostly on different coding courses or website development. He joined the team at InTouch in 2014 as a front-end website developer. Since then, he has helped with the development of a few of the major projects, such as the GO! reminder system. He spends most of his free time relaxing with his parents, sister and her family, and his own pets.
As the reincarnation of Loki, the Norse god of mischief, James enjoys spending his days perplexing and pranking his co-workers. He can often be found using his shapeshifting abilities to confuse the UPS and FedEx delivery people when they come to drop off packages, take advantage of senior citizen discounts at local restaurants, and entertain his massive amount of Twitter followers with his kooky and harmless hijinks. James has two pets: a husky named Fenrir, and a snake named Jörmungandr. When asked about his fellow Norse gods, James becomes withdrawn, and only states that “it’s a Thor subject.”
At the core of Jeff’s life are his children, Rachel and Andrew, and his beautiful wife, Cathy. Outside of that, his world revolves around all things digital marketing. Starting out in the 1990s, Jeff began his career in the Yellow Page industry when it still had relevance. Then in 2003, he switched over to the world of digital marketing and hasn’t looked back since. Focused on helping business owners evaluate between digital marketing strategies that show results vs. bright shiny ideas that are “all show and no-go” has led to Jeff being a speaker at many different workshops and industry conventions in the past.
At the core of InTouch Practice Communications is proving value and moving the needle for veterinary practices, and that is why Jeff is so proud to represent such an industry treasure. Jeff attended Purdue University Calumet in Northwest Indiana where he majored in business management. He currently resides in Crown Point, IN, with his family that includes Peanut the dog, Shady the cat, Cuff and Link the turtles, and a hamster named Cinna.
Review of Jeff Wallen BIO 0 out of 5 stars
OMG, did you see the length of this guy’s annoying bio? I would rather hear a mime read it. His poor wife and her daily dose of all things Jeff… I imagine it’s like having gum stuck to the bottom of her shoe. Oddly, he didn’t talk about his favorite color, or how he taught his cat to fight crime. What’s up with that? Jeff may be a Jedi, but he yaps like a little chihuahua, spattering out his gypsy stories of yesteryear when he rode cross country on a freight train.
Jeff’s bio says he has 2 children and I’m sure they roll their eyes at him when he’s not looking. How could you not when your dad tells you he heals horses (which are really stuffed animals) and he pulls friendly pranks on hippopotamuses? I’m sure they’re fully aware that dear old dad didn’t make the NFL because of a badly sprained ankle, and that he used to be the personal sushi chef to the Teenage Mutant Ninja Turtles.
In my humble opinion, we would all be better off if Jeff had a writing impairment and couldn’t get past writing the first word in his bio. Take it from me, it is BAD!
The Anonymous Reviewer
John is a Purdue alumnus with more than 10 years of experience in marketing and advertising sales. He lives in Valparaiso with his wife, Karen; his two daughters, Madeleine and Jayna; and a very spoiled Boston terrier named Gracie. John is a huge history and sci-fi geek, and he loves sports–particularly his Pittsburgh teams, the Steelers and Penguins.
While John’s day job is helping veterinary practices with their digital marketing as an account executive at InTouch Practice Communications, his true calling is fighting the forces of evil through the galaxy as a Jedi Knight. After business hours, he can usually be found in a galaxy far, far away battling the forces of the Galactic Empire.
Coordinator, New Clients
Kate graduated with a bachelor’s degree in communication studies from Saint Mary’s College in Notre Dame, IN. She enjoys working with the wonderful people at InTouch Practice Communications, where everyone calls her “KK.” She grew up in Las Vegas but currently lives in Lowell, IN, with her husband, Nick. Football, weightlifting, and working out are her passions. You’ll find her at the gym, bright and early, every morning before work.
So you want to know about your project manager? You mean to say you’ve never heard of Kate before? As a former wide receiver for the University of Notre Dame, she broke the record for career touchdowns with 200. She’s still the record holder to this day. A career in the NFL could have been her future if it were not for the high ankle sprain. So here she is continuing the dream and ready to be your future project manager.
College Football Star
Not long after graduating from Ball State University with a Bachelor of Arts Degree in English, Kathryn found herself working in a place she least expected—a small, privately owned veterinary practice. She would spend the next 5+ years there, improving her people skills and getting to meet cute dogs and cats every day. In 2017, she joined InTouch to do something she had always wanted to do as a career—write. Kathryn is working on completing her Master’s Degree in Communications, and in her spare time enjoys reading, drawing, painting, playing video games, and napping.
Former Italian child star Caterina Frittata was booted out of her home country following accusations that she was plotting to overthrow former Prime Minister Silvio Berlusconi. She fled across the Atlantic to the United States where she was granted asylum, gave herself a generic name, and learned English by binge-watching all 9 seasons of Seinfeld. *bass slap* Wanting to live as inconspicuously as possible, she moved with her grandmother (who had been living stateside for several years) and 3 cats into a tiny apartment in the inconspicuous Midwest. She got an inconspicuous writing job to help pay the rent, and in her spare time, she enjoys making Turkish coffee and watching Fellini films.
Former Child Star
Kimberly was born and raised in Illinois. She went to college at Grand Valley State University in Michigan for three years and graduated from Elmhurst College with a Bachelor of Arts degree with an emphasis in graphic design and multi-media. Since graduating she has worked in advertising for about 14 years as a designer, three of which have been with InTouch Practice Communications. Kimberly has been married for a little over 10 years and has two young boys (who always keep her on her toes). She enjoys traveling, playing volleyball, running, creating art (photos, paints, crafts with the kids, etc.). Family and friends are what mean the most to her; it’s where where her heart is.
Kimberly was the voice of Cookie the Mouse from the infamous children’s cartoon “Mouse House.” Being that she loves working with children and has a soft, squeaky voice, it was the perfect job for her…or so she thought. Cookie really enjoyed cookies (which is how the mouse got its name, of course), and Kimberly stayed in character a little too long, even off set. She really loved her job and started to eat chocolate chip cookies ALL. THE. TIME. She ate them so much that she started to develop chocolate chip freckles everywhere, so it was time to move on. She now works at InTouch and is freckle-free. She’s still creative, but on the digital front. On occasion, you can still catch her with a cookie or two, but of a different kind: snickerdoodle (shh!).
Cartoon Voice Actor
Laura grew up in Northwest Indiana and studied English, theology, and psychology. Although she desired a career in social work and interior design, her career path led to the field of accounting. What she loves the most about working at InTouch is that the environment is one that fosters creativity as well as growth. But what she admires most is the family atmosphere and bonds that have developed between the staff members over the years. Laura has two beautiful grown daughters and a dog named Miley. She is an animal lover and feels a calling to help them in any capacity that she is able. When she’s not at work, she enjoys cooking, gardening, horseback riding, and traveling, and she gravitates to anything that makes her laugh.
Laura worked undercover as an international spy gathering intelligence on the copycat capers of the infamous Julia Child. If you’ve never heard the rumors of Julia as a secret agent for the OSS (Office of Strategic Services), you might be surprised to know that in addition to her ability to demonstrate her exceptional culinary arts to the world, she also dabbled in the world of espionage. Women of subsequent eras have admired the audacious spirit of Julia and have attempted to duplicate her sophisticated lifestyle by conjuring up scenarios in which they could inject their craftiness and seductive behavior into the world of intrigue. They came in all forms but mostly disguised in the form of the culinarian. Laura’s job was to find and expose those women.
Leroy earned his bachelor’s degree in psychology at Governor’s State University. While in college, he supported himself through typesetting skills which he honed while serving as the editor of the college’s student newspaper. After graduation, he worked with children in group homes only to discover that the social services field was not a match for him, so he returned to typesetting and graphic design. This eventually led to website development and enabled him to develop strong skills using PHP and Ruby on Rails. In his spare time, he enjoys playing musical instruments, painting, playing video games, and watching sci-fi TV shows and movies. He shares his home with the most awesome black Labrador in the world named Buddy Bongo Biscuit Brown.
Leroy Brown was born on the Southside of Chicago, in the baddest part of town. Well, to be honest, it wasn’t such a bad neighborhood when he was born, but it has since declined. So if you go down there, you better just beware of a man named Leroy Brown. He keeps a .32 gun in his pocket for fun and a razor in his shoe. Because he’s bad, bad Leroy Brown, the baddest man in the whole darn office—badder than old King Kong and meaner than a junkyard dog.
Bad, Bad Leroy Brown
Technician, Digital Marketing
Originally from Andover, KS, Libby graduated from Olivet Nazarene University in 2013 with a double major in business and marketing. Every year, she makes an effort to travel to Honduras and spend time with children (“her kids,” as she calls them) in an orphanage. When she’s not at work, her hobbies include quilting and shopping (if “shopping” is considered a hobby). She also enjoys the outdoors, riding her bike, and sports (Chicago Bulls). Libby is married with no kids…yet. She dreams of owning a French bulldog one day. She would also love to own a hippo, considering they are her favorite animal, but of course, due to their nature, she knows that’s not possible.
Libby grew up as a hippo in West Africa. For years, she enjoyed relaxing in the rivers, eating loads of plants, and enjoying time with her family, but she dreamed of becoming a singer. To pursue her dream, she would perform for her family and the other hippos in her community, when suddenly, she decided to go for the main stage. Libby became extremely successful after her hit song “I Want a Hippopotamus for Christmas.” Since then she’s been singing and living large in her mansion and private river, and driving around in her Mercedes G-wagon.
Hippo Singing Sensation
Lisa has been the traffic coordinator of InTouch Practice Communications for more than two years and combines her detail-oriented skills with her ability to multi-task—all while working at a fast pace. With a bachelor’s degree in sports management from Ball State University, she brings a great deal of marketing experience to the table as well. She once worked for an international sports manufacturer and in the front offices of Triple-A and Single-A minor league baseball teams. In her spare time, she loves to bowl in leagues and tournaments, and spend time with her two lovable rescue dogs, Soni and Lela.
Mona Lisa started off as your typical quiet teenager, but after being exposed to radiation in a research lab in New York City, she mutated into a turtle. To adjust to her new lifestyle, she took a martial arts class, where she met her greenishly handsome half shell of a ninja boyfriend, Raphael. She enjoys spending time and going out for pizza with Raphael and his brothers Leonardo, Donatello, and Michelangelo. Currently, she’s a traffic patrol officer who keeps everyone on route to get to where they’re going. If you’re ever in NYC and need directions to locate something, you know who to ask! Cowabunga, dude!
Micah earned his bachelor’s degree in broadcasting from Western Illinois University, graduating summa cum laude. In his spare time, he works out while watching videos on updates in the digital marketing realm. He also loves listening to all sorts of music. He often travels to England to visit his relatives, and he usually visits other countries while he’s at it.
Micah was hired on after a serious interrogation of whether he was the chosen one or not. Apparently, he is, and now he sits on the throne of all things sparkly. If you are fortunate enough to speak with him, be sure to ask what his favorite color is. He will give you a different answer every time.
The Chosen One
Nikki has been a front-end Web developer at InTouch Practice Communications for over five years. She truly loves all aspects of marketing and brings her experience in agency, in-house, and freelance work to the table. Her favorite thing about working at InTouch is that even though the company has grown into a large agency, it still takes the “mom-and-pop” approach by handling all clients with care. When she is not clicking away at computer keys and building new websites, Nikki enjoys working out; running; spending time with her son, Landon; and playing with her Chihuahua, Bella.
Before joining InTouch, Nikki was the world’s first Chihuahua gymnastics coach. But since Chihuahuas aren’t that flexible, and they’re too tiny to see from the grandstands, her career was short-lived. Now, footage and images of her Chihuahua team are just the butts of memes and GIFs all over the Web.
Chihuahua Gymnastics Coach
Technician, Digital Marketing
Ron was born in Merrillville, IN. In the late ‘90s, he learned how to build computers, which led to his fascination with Web design. In 2006, he began creating websites for authors, entertainers, and small businesses. He joined the InTouch digital marketing team in late 2016 and couldn’t be happier. In his free time, Ron takes care of his only child, a diabetic dog named Fallon. He also enjoys music, concerts, movies, cooking, and sushi.
Ron was born in Sydney, Australia. He started inventing products at the age of 3 and has over 2,600 patents. He frequently travels back in time in his patented time machine, an idea he had after receiving his PhD in chemical engineering. The viral YouTube video of him out-dancing Michael Jackson in a dance-off competition has over 3 trillion views and counting. Most people know Ron by his paintings displayed at The Louvre in Paris France, but he also writes #1 hits for popular musicians.
All Around Genius
Before joining the InTouch team over a decade ago, Tani earned her bachelor’s degree in communications from Purdue University Calumet in 2007. While at Purdue, she interned at Fox Chicago’s morning show, where she worked closely with “The Today Show’s” Tamron Hall. Tani, along with five of her fellow classmates, won a prestigious scriptwriting award from the Broadcast Education Association (BEA). Their script for the popular episodic show “Nip/Tuck” placed 3rd in an international scriptwriting competition. Tani was hired at InTouch in May 2007 as a scriptwriter. Six months later, she transitioned into a sales/account management position and hasn’t looked back. Tani is extremely passionate about helping veterinary practices grow through effective digital marketing. When not at work or traveling across the country to veterinary conferences, she spends time with her husband Jason and her two little boys, Hunter and Greyson. If she can find any spare time, she loves doing anything crafty!
Outside of InTouch and her family life, Tani is a professional competitive hobby horse trainer! The world’s most elite hobby horse competitors call in Tani to train their equestrian hobby horse so that they can dominate the world in this highly respected competitive organized sport! Although only popular in Finland so far, it is a sure to spread like wildfire throughout the universe!
Tani is also a certified hobby horse behavior consultant who can help owners to understand and solve their hobby horse behavioral problems. Whether you need a professional trainer or behaviorist, Tani is your hobby horse expert!
Professional Hobby Horse Trainer and Behaviorist
Manager, Digital Marketing
Temmo has been concerned with SEO, PPC, and digital marketing in general for almost as long as the industry exists. Particularly attracted by the interdisciplinary and ever-changing nature of the field, he equally likes getting involved into nitty-gritty bits as well as drawing the big picture of the discipline. He holds a M.A. degree from the University of Munich, Germany, and is a certified Google AdWords professional. When he’s not helping veterinary practices to grow and flourish, he dedicates a good portion of his time attending the opera or concerts, or singing in choirs in and around Chicago.
Born to a salmon and a tuna, Temmo spent most of his life in the Pacific Ocean following the swarms floating between the Sea of Japan and the Baring Strait. Together with his best friend, a lanternfish, he ran one of the best sushi places below sea level. Only when he became aware of the irony of his existence did he decide to reinvent himself and start a life as human being–much to the disgrace of his parents. Today he lives a happy and merry life in the Midwest, only occasionally dreaming of his past life in the oceans of the world.
Deep Sea Sushi Chef