How we became the veterinary marketing experts

Since our humble beginnings as a message on-hold company, we've always had one goal: provide results-driven veterinary specific marketing solutions. We continue to strive toward that goal today with an ever-growing team and new innovations.

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"We're proud to create veterinary medicine's most effective marketing products."

- Bill & Katie

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Still "InTouch" after all these years!
Tammy - 1st InTouch Employee



Humble beginnings

Believe it or not, we weren’t born this way. We began over 25 years ago with Katie’s idea and desire to provide the veterinary community with the finest custom message on-hold programs possible. The company name then was On Hold Advertising and it was headquartered at her dining room table; and she was at the helm. Her clients loved the programs and the company began to grow. In time, Bill, her husband, who had been running his own firm, sold his company and came on board to help grow On Hold with a national scope. Soon, meetings moved from their dining room table to their board room.

It was just a matter of time before we started creating national on-hold advertising campaigns for companies like VPI Pet Insurance, Merial, and Pfizer Animal Health. We were later considered the “vendor of choice” by Novartis Animal Health, and we're also proud to have done the AAHA corporate on-hold program for over 20 years! Thousands of clients and several new products later, we realized that our old name just didn’t fit anymore.

The birth of InTouch

In 2006, On Hold Advertising underwent a complete brand overhaul and became InTouch Practice Communications. Since our beginnings, we’ve grown from a company of one employee and one product to a full-fledged digital marketing powerhouse with a team of creatives spread across several departments. Bill and Katie still own the company, now situated in a 10,000-square-foot, state-of-the-art facility, and continue to lead our team to develop the very best products in veterinary digital marketing.

Getting used to winning

Throughout our history, we’ve had one mission: to help veterinarians win their markets with vet-centric marketing solutions. We continue that mission on a daily basis as we work to develop personalized solutions for each of our clients. If you’re a veterinary practice who is looking to win, we want to work with you. Get InTouch today and let’s get started on building you a roadmap to success.

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