We are the industry standard for veterinary message on-hold

Impact your bottom line with a message on-hold program that engages your callers to ask questions about your services and make more appointments. Message on-hold is our bread and butter. Find out how it can benefit your practice.

Start with a FREE custom demo


Message on-hold: a key player in your marketing strategy

Message on-hold is our flagship service. We began as a message on-hold company with one employee: our founder, Katie, over 25 years ago. Over the years, we’ve grown to become the industry standard. Since our inception, we’ve helped thousands of veterinary practices develop engaging on-hold programs that inform their clients, drive more appointments, and grow their practice. And we can’t wait to help yours, too.

Get your FREE custom demo.

In this case, hearing is believing. Sign up for a free custom demo so you can get a feel for the quality, skill, and passion we put into each and every program.

...or check out our audio sample library here.

Why you need message on-hold

Think message on-hold is out of date? Think again. As long-time professionals in this space, we know the value of message on-hold and what a powerful tool it is for veterinary practices.

Here’s what a custom on-hold program can do for you:

  • Increase sales by promoting your services, products, and special offers.
  • Drive traffic to your website and social media channels.
  • Give callers a sense of what your practice is all about and why you’re the best choice for their pet.
  • Educate callers about the importance of your services for their pet’s health.

Why choose us?

  • We’re the industry standard. We have 25+ years of experience and over 7,000 practices under our belt, creating the true on-hold standard in veterinary medicine.
  • We know veterinary medicine. Our scriptwriters are fluent in “veterinary.” You don’t need to teach us what pet parents want to hear. We already know.
  • We engage and educate. Pet parents are calling your practice for information. Our programs give them custom info about you and your services that positions you as an authority.
  • We develop fully custom programs. Our on-hold scriptwriters get to know your practice intimately and develop customized content built around what makes you different from the competition.
  • We make it easy. When creating your on-hold programs, we do the heavy lifting. We’ll produce a customized, relevant program that motivates your callers to make more appointments with higher ROI services.

Create a more engaging client experience with message on-hold.

What Our Message On-Hold Clients Are Saying

On-Hold Messages

Rated 5 out of 5
August 25, 2020

We have had their messages for our on-hold clients for many years. The music and messages are timely and very appropriate. We try to keep clients on hold as little as possible, but having a good message platform makes their wait time less onerous.
A wonderful company to work with!

Dr. Raymond Maizel, Candlewood Animal Hospital (client since 2010)

InTouch Provides Quality and Professional Information for our Vet Clinic's Clients

Rated 5 out of 5
August 19, 2020

We know we are in such good hands with InTouch after speaking with our clients that were on-hold and they are NOT complaining. The information topics we choose for InTouch to develop are well presented and provide very helpful and needed information. We could not be happier with their service. Thank you to all the InTouch staff!!!

Dr. Denise Crittenden, South Town Animal Hospital (client since 2009)

Working with InTouch is Always a Wonderful and Positive Experience

Rated 5 out of 5
August 19, 2020

I contact the InTouch team several times each year to help me put together short subject programs to highlight services or changes that are happening at our hospital. I always receive a very quick response, and have my new on-hold programs within days! I have never had a negative experience and recommend them every time I have the opportunity to do so.

Micky Messer, Appalachian Animal Hospital (client since 2008)

How it works

With InTouch, you’ll work with our team of scriptwriters, voice talents, and audio engineers to craft a program that speaks to your brand, highlights your services, and builds trust with your clients.


You’ll fill out a packet with essential information, and your scriptwriter will schedule a call to talk to you about ways we can customize your program.

We’ll send you your very own on-hold player. Set-up is a breeze, but if you need help, we’re a phone call away. If you have a VOIP system, you won’t need a player!

<span class="moh-caption">Ladies & Gentlemen, your message on-hold team.
<span class="moh-names">Meet Katie, Tani, Lisa, Caitlin, and Jonathan</span></span>

Your scriptwriter writes your script, our voice talent records the messages after you approve it, and our audio engineer mixes it with music you’ve selected.

Once everything is perfected, we send you your program with instructions for how to upload it to your player or VOIP system.

Need to make changes? We make updates fast, easy, and convenient. Simply call or email us with changes, and we’ll make it happen. You can either pay a la carte for each change or join our Flex Plus program for unlimited changes for one low annual fee.

Make the changes you need for less with Flex Plus

Veterinary practices are always changing — yearly, monthly, weekly, even daily! Your message on-hold program should reflect those changes, but it shouldn’t cost a fortune to do. With our Flex Plus plan, we offer you unlimited changes including verbiage updates, swapping out messages, and trying different music options, all for one affordable annual fee.

Our message samples (because who doesn't love samples?)

That's not all, check out our music samples!

FAQs We have the answers

Will I have to write the script myself?

Nope. You’ll work with one of our talented scriptwriters who does all the dotting of I’s and crossing of T’s for you.

How long does it take to get my completed programs?

Once your order is placed and your completed questionnaire is received, a scriptwriter will reach out to you to complete a one-on-one interview. Once the interview is complete we work to have a first draft of your script ready for you to review within a week. Our scriptwriter will work with you to edit and adjust the first draft to your liking, and won't stop until you’re satisfied. Once the script is finalized and approved by you, we can record and edit your script and send your completed on-hold programs to you within 10 to 15 business days.

Will my program work with my VOIP system?

Yes! We’ll help you get the right information from your VOIP provider so we can format the programs correctly.

How do I make edits to my program once it’s playing?

Simply call or email us with any changes at any time, and we’ll have your new programs written and recorded in no time at all.

How much do changes cost?

Changes are usually charged a la carte, but when you join Flex Plus, you’ll enjoy unlimited changes to your script for one low fee of $399 a year.  The Flex Plus Plan does not cover legal business name changes, auto-attendant changes, voicemail changes, male voice talent, or connecting messages.

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