Communication is more vital than ever for veterinary practices, and one area of your practice that should never be overlooked is your phone system. When you need to communicate to pet owners without your team speaking to them directly, it’s important to have a clear and efficient system in place that redirects callers as needed to the proper extension and gives them the ability to leave a message that your staff will return within a reasonable timeframe.
Some practices and other businesses might attempt to do their own voicemail, with a robot voice or a message they decide to record themselves. However, the results of these efforts might be mixed at best, and can even end up hurting the business.
Below, we explain why professional voicemail recordings and an auto-attendant system* are essential things for your practice to have. We will also provide some sample recordings to give you a better idea of what we offer to improve phone communications for your practice.
*Not all phone systems have auto-attendant capabilities.
What’s Wrong with Doing Our Own Voicemail?
As the owner or manager of a veterinary practice, it’s entirely up to you to decide how to manage voicemail and other methods of communication at your facility. The issue is that some phone systems make it less easy than others to produce your own voicemail recordings, and the setup process can be frustrating. Unless you or someone on your team has experience with different phone systems and knows how to set things up, doing it yourself can be more trouble than it’s worth.
Why Professional is Better for Your Practice
What makes professional voicemail better than a DIY system?
It Lends an Air of Quality
Simply put, professional voicemail recordings sound better. Much better. They make your practice sound more polished and competent, able to provide higher-quality care.
It’s Consistent (if You have MOH with Us)
Are you a message on-hold customer with us? If so, then your voicemail recording and auto-attendant will have the same voice as your message on-hold program. This lends consistency to your communications, which provides callers with a feeling of familiarity that breeds trust in your organization.
Why Professional is Better for Your Callers
Professional voicemail and auto-attendant are beneficial to your callers in a couple of ways:
Check Out Our Auto-Attendant and Voicemail Audio Samples
At InTouch, we let our work do the talking. For a preview of what we do to help veterinary practices communicate clearly and professionally to their callers, take a moment to listen to our auto-attendant and voicemail audio samples.
Sample 1
Practice Open Message
Sample 2
After Hours Message
Sample 3
General Voicemail
Why Choose InTouch?
InTouch has been doing auto-attendant and voicemail recordings for decades, for countless veterinary practices and other businesses. Your team can write the messages you want to have recorded, and then our team will review your messages, polish them up as needed, request your feedback to make sure the messaging is accurate and reflects your practice, and then we’ll get to recording! Our goal is to make the process as easy and quick as possible for you, so your practice never misses a beat in its communications with area pet owners.
If you have any questions about our services or want to talk about your practice’s needs, we’re all ears! Give us a call today at (800) 493-9003!